Customer Testimonials

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Google Feb 8, 2025

Service, that is, really fantastic service, begins with great people. After seeing that in my four years of bringing my Forester to these folks, I won't go to any other place for car repair. George Pelonis was extremely helpful in my last visit, as he made sure all my issues were addressed-even the ones I wasn't aware of; bushings that were covered under my "Gold" plan. They are simply the best I have encountered in 50+ years of car ownership!

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Google Feb 7, 2025

I have had nothing but positive experiences at this dealership. They are very customer-focused and provide specific information about my car. Additionally, they answer all of my questions--and I can have a few. I will continue to have my 2021 Outback serviced here.

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Google Feb 6, 2025

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Google Feb 6, 2025

Exceptional service and complementary Uber rides for my convenience. Had a great first experience at this dealership and I will definitely be returning for my next check up.

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Google Feb 4, 2025

Laid-back super helpful atmosphere. There is something different about this dealership. Unity.

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Google Feb 4, 2025

Irfan Ishaq is the absolutely best sales person! He was very attentive to our needs and found us the perfect car! He made the whole process flawless, easy and enjoyable! He knows what good old fashioned customer service is! We will definitely recommend him to our friends and family! If you’re looking for a new or used vehicle he is the person to call!

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Google Jan 31, 2025

George is the service advisor he tooks care of 60k service on my car. It got done on time as expected.

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Google Jan 30, 2025

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Google Jan 29, 2025

Joey fixed me up with a very nice used Outback under budget. So far I’ve driven it in city traffic, on wet highways, and down many miles of rural dirt roads through deep and slippery mud. I drove it just yesterday loaded down with heavy tools and gear from my storage unit and it performed flawlessly on the wet, foggy roads. All of this while cruising toasty warm and comfortable listening to my music. I couldn’t be happier with this car. Thank you Joey and Mike!

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Google Jan 29, 2025

Bobby was thorough and informative. I was kept up to date on the progress.

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DealerRater Jan 29, 2025

Going to a car dealer is at the bottom of my list of things to enjoy, but my experience with Georgetown Subaru and Joey Lafave was really great! Joey went out of his way to get me the best deal and stayed in touch with me...never pressuring ... to give me the latest rates he could give me. He was patient with my questions and my mind changing! What a nice treat for them to have a coffee/tea bar that you can partake of as you make car decisions! The icing on the cake!!

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Google Jan 28, 2025

Amazing experience buying my first car here,fast and efficient process from start to finish.Shout out to Clayton who helped me through the entire process and even had time to snap some photos after we were done.Also great follow up.💯 Recommend

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DealerRater Jan 25, 2025

The service was excellent, completed with in the time that I was told. The only problem I had is when I retrived the mail from home the was a recall letter that requires me to return to the dealer for a service repair that should have been flagged on the service advisor screen when I checked in. Now I need to make another appointment to have the repairs performed. Not happy.

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Google Jan 23, 2025

I can’t say enough good things about my experience with Damian Alarcon at Subaru of Georgetown! From start to finish, Damian was exceptional in every way. He went far beyond what I expected to make sure I fit the best service for my vehicle &95 only did he take care of my car service. But he also helped me get four brand new tires totally hassle free. Damian was incredibly knowledgeable and attentive, taking the time to answer all my questions and explain the options available to me. He made the whole process easy and stress free, and his ...

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DealerRater Jan 23, 2025

Absolutely the best car buying experience ever! Working with Jade was such a positive experience. She listened to my questions and was very responsive. She and Dan walked me through the whole process and acted to meet my needs rather than pushing to sell all the bells and whistles.

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Google Jan 23, 2025

Always fantastic, wonderful folks and exceptional service department.

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DealerRater Jan 21, 2025

I took my car in for inspection, the first one since I bought it. I went at the right time on the wrong day, but they still allowed me to be seen. I love the new changes, coffee bar and video inspections.

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Google Jan 21, 2025

We bought our car here and have been doing all my services here since 2020. They do a fine job , have a professional staff and a great waiting area with complimentary snacks and drinks . It is a neat place .

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Google Jan 18, 2025

I've never bought a new car before this one and I always heard horror stories. This was an easy experience, they got me a great APR and now I'm here for my 6000 mile service. The barista made me a latte and it was amazing!!

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Google Jan 16, 2025

Alberto showed me the vehicle I wanted and took a test drive with me. I was signing papers within an hour thanks to a quick turnaround by Dean. Alberto ensured that the vehicle had its brakes done, had its alignment adjusted, and went through the complete reconditioning process so it was ready for me to drive away a few days later. He even sent an Uber to pick me up. I am very satisfied with this dealership's service and commitment to its customers.

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Google Jan 16, 2025

I recently purchased a 2025 Forester here, and I couldn’t have asked for a better first-time car buying experience. Lauren was our sales representative, and was friendly, informative, and patient with me as I figured out which car was going to fit my needs. I would recommend her to my friends and family with no hesitations. Dean in the business center was also very efficient and informative while explaining different warranty options and the benefits of buying at Subaru of Georgetown. I had visited a few dealerships before this and I was relieved at how transparent and honest Subaru of ...

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Google Jan 16, 2025

Amazing servie and sales person! Bobby, Clayton and Jeff were fantastic! The waiting area is supurb with a coffee bar and snacks, plenty of tables and pug ins to contine to work remotely, Uber service to a destination while you wait...truly felt spoiled!

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Google Jan 16, 2025

**Exceptional Service at Subaru of Georgetown – Highly Recommended!** I recently had my car (2023 Outback Touring Edition) serviced at Subaru of Georgetown, and I couldn't be more pleased with the experience. I needed my cracked windshield repaired/replaced using my extended car shield warranty, which involved working with a third-party vendor partnered with Subaru. From drop-off to pickup, the entire process was efficient and exceeded my expectations. My service advisor, George Polina, was outstanding. He kept me updated with regular text messages, including progress updates and a video explaining the results of a multi-point inspection, along with service recommendations. The ...

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DealerRater Jan 15, 2025

Our sales agent was awesome!! And made ot very smooth for us including clean8ng out the old vehicle.

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Google Jan 10, 2025

From the minute I drive up until I leave it’s a positive enjoyable experience. Love the new coffee bar. I learned something new today… by request, they will call & pay for an UBER if I want to go somewhere while the service is taking place! Wow, next time I will go over to the gym and exercise for an hour. So nice!!

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Google Jan 9, 2025

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Google Jan 9, 2025

Excellent service. Everyone was friendly and helpful from the moment I arrived. The service was completed sooner than expected, so I was back on the road in no time. The coffee bar was wonderful. Even though I don't drink coffee. She made me a good cup of hot chocolate.

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DealerRater Jan 9, 2025

Instant service on arriving for appointment. Super new waiting lounge. I like the email with video explanation of service along with service technician’s report.

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Google Jan 9, 2025

Had a great service experience at Subaru of Georgetown. The advisor was polite and sensitive to my needs. They were very up-front about the recommended services and whether they were actually needed. It was also very convenient that I was able to see all of the services and prices on my phone with the ability to approve or deny after conferring with my spouse with no pressure from the advisor. They offered me an Uber to and from my house while I waited on the work to get done, even though I live all the way in Leander! They also ...

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Google Jan 8, 2025

I have always had top notch service here, and the new coffee bar is excellent and very much appreciated! The barista is very personable and makes the best lattes! I love my Subaru and this dealership!

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Google Jan 5, 2025

We own a 2019 Outback and have been going to Subaru of Georgetown for routine service and repairs for several years now. We have never been disappointed with the level of service. The location is convenient (compared to Subaru of Austin), the waiting area is clean, everyone is friendly, and repairs have been done right the first time. If we decide to buy another Subaru, it will be from these folks.

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Google Jan 4, 2025

I was visiting my friends at the time when they were shopping for a new car. I went with them to Subaru of Georgetown couple of times in that week. First visit was to test drive the cars and negotiate/sign the paperwork. Second time was to take delivery of the car. Their sales consultant was Emillie McKennon. Emillie is a non-pushy saleswoman. if you get put off by those aggressive sales people, then go and ask for Emillie. My friends did not get their first choice of car. This dealership and the ones they have agreement with did not ...

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DealerRater Jan 3, 2025

The staff at this dealership are friendly and knowledgeable with their primary focus of providing excellent customer service. Joey guided us through the process of finding the model and accessories we selected without the typical sales pressure of other dealerships. Dean patiently completed the mounds of paperwork required to complete the sale. Both gentlemen worked with us to ensure the best price and expedited delivery of the car. Their patience, availability to answer questions and attention to detail are much appreciated. Thank you!

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Google Jan 1, 2025

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Google Dec 31, 2024

Great experience. Professional, personable, and non-pushy.

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DealerRater Dec 28, 2024

My first visit, the staff are very professional and attentive. I especially liked being able to see the video and technicians feedback. Conor is awesome! I'm so pleased with my Subaru.

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Google Dec 28, 2024

I just purchased a new 2024 Subaru Crosstrek and am very pleased with the whole buying process. Brian M. was my sales rep. and did a great job of showing me the car with test drive. He laid out all the costs associated with the purchase and explained each charge. We then negotiated my trade-in and I got a fair market value offer, which I accepted. Mike in F&I was polite and straight forward, no high pressure sales pitch. From start to finish in about 3 hours on a busy Friday at the end of the calendar year. I highly ...

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Google Dec 27, 2024

Amazing Car-Buying Experience at Subaru of Georgetown! I recently had the pleasure of visiting Cleo Bay Subaru of Killeen and Subaru of Georgetown, and my experience at Subaru of Georgetown was absolutely phenomenal! From the moment I walked in, Ethan Salinas and Lucas Cortines made me feel like a priority. They were with me every step of the way, ensuring I was taken care of throughout the entire process. I was able to get into a test drive in just a little over 5 minutes, which is impressive and shows how efficient and customer-focused the team is. What really stood out ...

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Google Dec 24, 2024

All employees were professional and friendly. They completed the work correctly and on schedule. Can't ask for more than that.

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Google Dec 22, 2024

Love the new coffee bar. We’re on our 3rd Subaru and the dealership and the service is a reason why. Great people. Policy of having the service advisors walk out and meet the customer at their comfortable chair is a wonderful touch. Keep it up.

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Google Dec 22, 2024

This was hands down the best car buying experience. Stacy was an absolute delight to work with from the very first encounter. She was knowledgeable, super friendly, and made the entire process fun. The price on the vehicle was excellent, the followup service has been top notch, and we have nothing but good things to say about Subaru Georgetown, Stacy, and everyone else we encountered there!

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Google Dec 21, 2024

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DealerRater Dec 20, 2024

I took my car in for the 120000 mile service and was provided timely and quality service from drop off to pick up. Including a video made by my service tech! Absolutely brilliant work! Thank you Subaru of Georgetown.

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DealerRater Dec 20, 2024

Had to get a mix of scheduled and identified corrective maintenance done to my 2021 Crosstrek (plus get the annual vehicle registration annual renewal inspection). Damian and shop staff at Suburu of Georgetown did a great job and got us back on the road with an as-good-as-new Crosstrek.

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DealerRater Dec 20, 2024

Everyone was so professional and low pressure, it was actually a fun experience! Jade was a phenomenal person to work with and I will be recommending her to anyone that will listen 🙂

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Google Dec 20, 2024

About 3 months ago we purchased a 2025 Subaru Outback XT. Twice in the last week the battery was dead enough that it wouldn't start the car. The second time it happened we were close to the dealership so we stopped by without an appointment. Joseph was our advisor and he got us in right away and the technicians tested the car. A load test revealed the battery was defective and needed replaced. I am very impressed with the dealership, the service department and especially Joseph for helping us without having an appointment and being so polite and kind. It meant ...

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Google Dec 18, 2024

Such an easy experience all the way around. Lati was wonderful and so easy to work with. Oh, and the car is great too 😉

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Google Dec 18, 2024

This was our first service on our Crosstrek. Excellent! The video walk around was exceptional and they topped everything off with a car wash. When we left the dealer we felt like we had just purchased a new vehicle. Damian, our service advisor, was great as were the two fellows who greeted us upon arrival! Thanks and kudos all around to Subaru of Georgetown!

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Google Dec 17, 2024

Subaru of Georgetown never disappointed! Great service and friendly people!

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DealerRater Dec 15, 2024

Lati was patient, professional, informative and wonderful to work with. I love my new forester!

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DealerRater Dec 14, 2024

I bought my new car from Lauren and Dean and both of them were amazing to work with. They made the whole process so easy and I love my new car!

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Google Dec 13, 2024

I had a fabulous experience with the folks at Subaru of Georgetown! Sivia Sasa was knowledgeable, helpful, and accommodating to my questions and needs in a car. There was no high pressure salesmanship, which I truly appreciated. Danny Elalouf was also very helpful and easy to work with when it came to the financial process. I came away from there with the car I was looking for at a fair price. I will definitely shop at this dealership again.

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DealerRater Dec 11, 2024

From the gentleman checking me in for scheduled maintenance to Adam checking me out the entire process was above my expectation.

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DealerRater Dec 11, 2024

Always quality work. I've never had an issue with any work performed by these guys. Not the cheapest, but quality is much more important.

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DealerRater Dec 10, 2024

I had the pleasure of working with Jade Baumgardner this past weekend and was absolutely blown away! She is not only very knowledgeable, but also kind, understanding, considerate, personable, and just an all around genuine person! I am very excited to have the opportunity to support such a fantastic woman. I will only be purchasing with and recommending Jade!

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Google Dec 10, 2024

I had the pleasure of working with Jade Baumgardner this past weekend and was absolutely blown away! She is not only very knowledgeable, but also kind, understanding, considerate, personable, and just an all around genuine person! I am very excited to have the opportunity to support such a fantastic woman. I will only be purchasing with and recommending Jade!

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Google Dec 10, 2024

Bought my first Subaru Crosstrek here 2 years ago and had amazing service from the get go. Absolutely love my car! I drive from Bastrop to Georgetown to get my regular mileage service about every 3-5 months. The service dept gives incredible customer service! Super friendly and efficient!!

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Google Dec 8, 2024

(Translated by Google) Thank you Alberto Campos for helping me in the process of acquiring a new car. 100% recommended. He made my process very pleasant and always sincere and to the point. Danny excellent help in financing the car and other products. Very grateful for all the help. (Original) Gracias Alberto Campos por ayudarme en el proceso de adquirir un nuevo carro. 100% recomendado. Hizo mi proceso muy agradable y siempre sincero y al punto. Danny excelente ayuda en la financiación del carro y los otros productos. Muy agradecido por toda la ayuda.

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DealerRater Dec 7, 2024

Awesome and no stress in car looking and buying. Salesperson listened to my needs and found my exactly what I was looking for and in my price range. Definitely recommended this dealership

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Google Dec 7, 2024

(Translated by Google) Very good experience in purchasing the car, 100% recommended by the seller. Alberto Campos very nice and focused on his work and thanks for the patience and help (Original) Muy buena experiencia en la compra del carro recomendado al 100 el vendedor Alberto Campos muy agradable y enfocado en su trabajo y gracias por la paciencia y la ayuda

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Google Dec 5, 2024

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Google Dec 5, 2024

Joseph Martinez was my service rep and he did a great job of communicating with me through a tedious process. I can say nothing but good about the service I got. I will be back.

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DealerRater Dec 4, 2024

Everyone is super friendly and professional. The dealership is clean. We are always taken care of in a quick manner.

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Google Dec 4, 2024

I am from out of town, but had some trouble with my Subaru on the road and was treated like a favored customer! My service advisor, Adam, was friendly, helpful, and careful to answer all my questions. Their service operation is exceptional, in my opinion.

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Google Dec 3, 2024

Words cannot express how absolutely impressed we were with the attentiveness, professionalism, respect and service we received from Lauren and Danny during the purchase of our new Forester. Based on past online reviews, we decided and specifically asked for Lauren when we arrived at the dealership. To say she knows and stands behind the Subaru brand is an understatement. She listened FIRST.... to what we were looking for.... which in past car shopping experiences had not been the case, and then magically matched what WE had requested for us to test drive. I have never been on a more informative ...

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Google Dec 3, 2024

Stacy helped me so much! She sent videos of the car(s) I was interested in and she was available via text or phone call to answer any questions. She is very knowledgable, down to 🌎 plus has a great sense of humor ! Stacy went above and beyond in every way possible. 👍🏼 Michael, in finance, was also a gem; very professional yet personable. He did everything possible to make the business side of things go smoothly. I ended up with a great deal on a beautiful Pearl White 2025 Subaru Outback Wilderness.😊 I feel like I have made a very good decision ...

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DealerRater Dec 3, 2024

Professional, helpful, reasonable, informative, didn’t mention financial info until Apropriate time. Leonardo was a pro easy to talk to, and relatable

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Google Dec 3, 2024

Great car buying experience! Great service and very timely! Lucas and Dean were very thorough and I would definitely go back!

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Google Nov 30, 2024

Very well organized and customer friendly. Even have free Uber to go home and back!

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Google Nov 28, 2024

My Salesman Leo was as helpful as he could possibly have been. I was very pleased with my experience at Subaru of Georgetown.

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DealerRater Nov 27, 2024

Service went well and the Service Advisors couldn't have been better! Initially I went in for a warranty mileage checkup and my service advisor was Damian Alarcon. He came to me in the waiting area several times to make sure I knew what was happening with the car as time progressed. As it turned out, there were two items that required further attention and parts. When the parts came in, Damian called me to schedule a followup appointment immediately. When I went in for the new appointment, I was greeted by Service Advisor, George Pelonis since Damian wasn't ...

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Google Nov 26, 2024

I had an outstanding experience with Bobby at Georgetown Subaru when I was fixing a leak in the engine that was covered by a warranty. The communication was top-notch from start to finish — he kept me informed every step of the way and was always responsive to my questions. The quality of the service was excellent, and my car was in great shape when I picked it up. Highly recommend for anyone looking for reliable and efficient car care! My car stereo was also malfunctioning and Bobby recommended I call a number and ask for goodwill assistance to replace it. ...

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DealerRater Nov 26, 2024

Every one was so friendly. They went out of their way to make it all happen. It’s nice to buy a pre-owned car from someone you trust. It was a great experience.

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DealerRater Nov 23, 2024

The changes to the service process is really great. The new waiting area, the streamlined check in and check much better. I was kept informed of the progress, cost and the time spent was minimal. Thanks, Connor.

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DealerRater Nov 22, 2024

I honestly flew from Montana to this dealership in Texas to buy a car. I was treated with kindness and respect. Emilie McKennon was an outstanding sales agent. And Mike Mersales made it easy to sign the paperwork. Emilie even helped me have the car shipped back to Montana. I would definitely recommend Subaru of Georgetown.

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Google Nov 21, 2024

I’ve been leasing Subaru Outbacks from Georgetown Subaru and having them serviced there for the last 12 years. I’ve never had a problem. In fact everything always went smoothly. This year I decided to purchase my latest lease. They couldn’t have been more helpful. Ethan prepared everything that needed to be done and was in constant touch with me. The actual purchase, with all the paper work and extended warrant, with help from Mike, took less than two hours. I will continue to have them service my vehicle and I recommend them very highly.

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Google Nov 20, 2024

Thank you Fred Mathis for the great customer service you provided at Georgetown Subaru. 👍🏼

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Google Nov 19, 2024

The customer service at Subaru of Georgetown is simply unmatched. It is always a great experience dealing with their service team, and they go above and beyond for their clients.

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Google Nov 19, 2024

Trusted for car service and maintenance, comfortable waiting area with coffee, water, and snacks. Very friendly and qualified staff. Highly recommended. Associate Damian was especially helpful, 10 out of 10 rating.

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Google Nov 19, 2024

Clayton was exceptional, he was easy to work with and within the 2 days of seeing and test driving the car I went home with the new ride. Thank you

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Google Nov 19, 2024

Damien was great! He offered me an Uber home and back since the service was going to take several hours. I really loved the pre-service video and the new lobby was beautiful. I give him and the new dealership 5 stars!

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Google Nov 18, 2024

Sivia gave us great service. I was very pleased with the used vehicle we purchased from them. Sivia made the sales process seamless. I highly recommend giving him a call if you are looking for a Subaru or a good quality used car.

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DealerRater Nov 16, 2024

Very efficient, friendly and thoroughly reviewed a series of check points, which were provided via a video.

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Google Nov 13, 2024

Got my first oul change and inspection for my Outback. Scheduled it last week, and that made all the difference. They got everything done quickly, and everyone was super friendly. I can't wait for their coffee bar to be completed.

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DealerRater Nov 12, 2024

Walked into the Subaru dealership to look for a used vehicle for my teenage daughter and was assisted by Stacy Solberg who went out of her way to make us feel comfortable with the selection process and helped us understand the Texas licensing, title and insurance requirements and let us test drive a couple cars that were available and we settled for a 2010 Hyundai Sonata GLS and walked out the a couple of hours later with keys in hand. Next morning I picked up the car after turning in the rental and took it for an extended drive to Dallas ...

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Google Nov 10, 2024

The whole staff at this location is wonderful. However I give my utmost recommendation to Stacy in sales. My interaction with Stacy at Georgetown Subaru was truly wonderful. I was just waiting for my oil change and was looking at some of the new cars in my downtime. My lease would be ending soon, but I was not planning on inquiring about any other vehicles that day. Stacy said hello and asked very sweetly if I needed anything, and I asked a couple of questions about the newer models. She immediately showed me the new features and I expressed my ...

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DealerRater Nov 10, 2024

Damien, was amazing and the new ownership has really going above and beyond to make you feel comfortable. I love their pre- service video clips, pretty neat!

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Google Nov 9, 2024

Updated review: I appreciate the service I received it’s just unfortunate I had to complain to get the service I needed after becoming frustrated for months. I’m giving 5 stars only for George Pelonis as he was professional, throughout, and friendly. **** Service dept used to be good before new management. Have a 2023 with AC that doesn’t work because I’ve tried taking in multiple times but I can’t leave them with my car for days and days with no rental. Their solution is waiting till 12/18. Also cannot guarantee a rental it’s just a “courtesy” do not ...

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Google Nov 8, 2024

Went there last week to learn my new vehicle with Jeff. He was very knowledgeable, helpful, and pleasant to work with. Thank you for everything and for teaching me about my new Subaru, Round Rock, TX!

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DealerRater Nov 8, 2024

I had to have my car towed in. One of the best service experiences I've ever had. They were communicative throughout the entire process. It was honestly perfect.

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DealerRater Nov 7, 2024

Brian Mathiesen met us as we walked into the Dealership. He was friendly ,knowledgeable, and ready to enthusiastically show us the line of Subaru products! Once we selected on a model that we liked-he located one with our specifications. .Danny Elalouf worked with us for Financing ,and he was able to help us with extended protection .He also had attention to detail, that made us very comfortable.in short, our experience was Great! We look forward to many years of Great Service for our car! Thanks!

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DealerRater Nov 1, 2024

Just took my car in for the first service appointment. Everyone was pleasant and they were efficient. Snacks and coffee too. Service was great and scheduling beforehand also super easy.

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Google Nov 1, 2024

We recently moved to Georgetown from out of state and I needed a service on my 22 Forester. I met George Pelonis, my new service advisor, and besides the normal service, he had some warranty items done for me. I really appreciated that. Also, my husband bought a 2025 Forester from Brian Mathiesen, who got a good deal for us and was a pleasure to work with. These two guys are terrific and what a great dealership. Love Subaru!

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Google Oct 31, 2024

Subaru of Georgetown has provided me excellent, customer friendly service when I bought my first Subaru there and every time I’ve brought my car for service for the last 5 years. That’s the reason they’ve been the obvious choice for my two car purchases during that time. Thanks to the Subaru GTX team for your continued great service!

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Google Oct 29, 2024

Bobby Mills was fast and efficient with the warranty work . I have always been happy with the service at Subaru of Georgetown . Would purchase another car from them when the time comes

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DealerRater Oct 27, 2024

The folks who work there are always very pleasant and helpful. The waiting room is always clean and plenty of snacks and they offer Uber service if you cannot wait. I would not go anywhere else

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Google Oct 25, 2024

We purchased a 2025 Subaru Outback Limited. Steven Clark worked with us on our purchase and trade in and was very knowledgeable, patience and wasn’t a pushy salesman. We love our new car.

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DealerRater Oct 25, 2024

My buying experience at Georgetown Subaru was very good, as always. This is my six purchase from there...

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DealerRater Oct 23, 2024

I recently had an incredible experience with Alberto Campos during my car buying journey. From start to finish, he was attentive and supportive, ensuring every detail was taken care of. His expertise and genuine care for his clients truly set him apart. If you're looking for a car salesperson who goes above and beyond, Alberto is the best in the business. I can't recommend him highly enough!

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Google Oct 23, 2024

I recently had an incredible experience with Alberto Campos during my car buying journey. From start to finish, he was attentive and supportive, ensuring every detail was taken care of. His expertise and genuine care for his clients truly set him apart. If you're looking for a car salesperson who goes above and beyond, Alberto is the best in the business. I can't recommend him highly enough!


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