Customer Testimonials
The staff did an excellent job with our vehicle service. They not only did a great job with the car but were also kind.
Subaru of Georgetown is a great dealership to go to for service. Staff are very courteous, pricing is fair and oftentimes competitive. Unlike Subaru dealers in the Austin area, this dealership offers a military discount. You get a nice video review of your vehicle while is in the shop. Recommendations are made, but there is zero high pressure on what you do or don't choose to have done. I will remain a repeat customer.
From my initial purchase 4 years ago, to the current routine services, I have had nothing but excellent expirences at this dealership.Most recent service advisors, Damien and Mike, are top notch.
I bought my car from this dealership in 2023 and I have taken it there for all service needs. Whether it was regular maintenance or an emergency, I have always felt taken care of there. I feel safe with them working on my car. They clearly have my safety in mind over their personal pocketbooks. Since changing ownership, service has gotten even better! Even the barista helped me in an emergency. It's clear that they care about the customer. I appreciate their commitment!
This dealership has always been reliable, prompt, and helpful. My latest visit took care of a recall of which I was unaware, and their charge for changing my spark plugs, while high, was cheaper than independent shops wanted. Highly recommended.
I recently purchased a vehicle from the Subaru pre-owned car lot. The sales team was amazing. I had an issue with an item that was repaired by the body shop previous to me purchasing the car. The used vehicle manager had me bring the car back and they provided me a loaner, repaired the issue, paid for all the parts and did it in record time. The paint shop manager greeted me when I pulled up and walked me through the entire process. The finished result was above and beyond my expectations. They had installed and repainted the damaged part, ... Read More DealerRater - Jul 31, 2026
Georgetown Subaru creates an exceptional experience within the service operation. The complimentary barista and comfortable lobby alleviates any anxiety to the requirements of your vehicle. I’ve had several extensive service repairs and each time they went out of their way to ease the discomforts of not having my vehicle with a loaner or drop off facilitation. George Pelonis is communicative and accommodating beyond measure. The staff is kind and supportive and it is worth the drive from Austin.
Subaru of Georgetown kept me completely in the loop on updates while my car was being repaired over a few days. They offered a loaner vehicle free of charge. Thanks to their professionalism the entire customer service experience was friendly and professional. A special Thank You to Joseph Martinez and Michael Vowels.
My husband and I received top notch professional assistance from Jade Baumgardner and Mike. We are very happy repeat customers and we were pleased again with efficient and the highest quality service we have ever received from a car dealership.
This is our second purchase with this dealership. Jason Clark is our official “car guy” forever. This dealership offers exceptional customer relations and amazing service. If you want a Subaru and you don’t go see Jason you’re dumb 😂
From the Moment I walked into the dealership I was treated with exceptional care. Santiago was knowledgeable in all Subaru’s and set me up with the perfect vehicle. Danny was thoughtful and efficient when he helped me finalize the paperwork. I was so impressed! A great team they have at Subaru of Georgetown, I would absolutely recommend this dealership to anyone.
Damien was awesome. They helped me with my problems immediately. Coffee attendants were extremely nice.
Lati took care of me. Even though the car i came in for had sold, Lati hooked me up with my 2nd selection with even lower miles!
He took the time and care to answer my questions and to even get to know my daughter and her unique situation - this was our 2nd purchase here. Our daughter was in a serious car accident (not her fault) and now that she is walking again and ready to drive, we wanted to go back to the dealership that gave us a great experience as before. Well, now we're 2/2.
These folks ... Read More DealerRater - Jul 11, 2026
Great communication and quick service. Kind people working there who value your time and money.
Thank you Bobby for taking care of my very first oil change in my Crosstrek. Thank you Bryan for the video showing me everything I needed to know about my car. You guys knocked it out of the park. I was expecting to pay for my services, but Bobby told me I had a warranty that covered it. Thank you again.
Great Service from the time I got there, had some coffee, read a book and was told I was ready to go. No exceptions noted on car maintenance. Great Job. Thanks to the whole team.
After speaking with Jason Clark and Chris from finance they took very good care of me during my purchase of a blue 2026 WRX TS! Very Happy with my new car!
Tony was great to work with. I found my car quickly and was able to get everything processed in a few hours.
I did some online research on Subaru. I narrowed it down to 3 models. My intent was to compare / test drive vehicles to help make a decision on which to purchase. Edwin P. was courteous, professional, and knowledgeable. He allowed us to test drive 2 vehicles and answered all my questions. I was so impressed that I made a decision and purchased a car that very same day. Chris H. was as helpful on the finance side. I love that at no point was I pressured.
Service was quickly done as were two extra things I asked to have looked at. Professional and efficient, taking less time than I had expected. A good experience for an experience not looked forward to usually.
Great service! The work was done quickly. Snacks and tea was an added bonus. Thanks
The Georgetown dealership truly went above and beyond for me and my sale! They are so kind and I am so incredibly happy with my car and experience! I would recommend anyone to this dealership!
This is the best service dealership in the area! Big shout out to George Pelonis who ALWAYS takes the best care of my & my vehicle. He's the reason I keep returning for all the services needs on my vehicle. Thanks & God bless you all!!
Went in for routine oil and tire service. Bobby Mills and the techs were fast and reliable as always. Great service today and they were very helpful.
Professional, courteous service yesterday for my oil change. I appreciate Damian A. as a service advisor.He is knowledgeable and helpful.
Exceptional service from everyone,Big up to Tony Nguyen,Lt sanchez and Dean Royal.They took good care of us.
Damian Alarcon, my service advisor, did a great job getting everything done and getting my car out very quickly. Everything was explained properly and professionally. Nice to get a car wash without even asking, and the tech's service video was clear and concise.
George was extremely helpful and accommodating and got me on my way quicker than I expected. He also helped me schedule my next appointment and included what will be replaced as part of my warranty.
I had a very positive experience at Georgetown Subaru and would gladly recommend them. As a single woman buying a vehicle on my own, transparency, honesty, and strong customer service were especially important to me, and I felt supported throughout the process.
Alberto was attentive from the beginning and always responsive whenever I had questions during my decision-making process. He took the time to listen to what I was looking for, asked thoughtful questions, and was patient as I test drove multiple vehicles to make sure I found the right fit. He also walked me through the features of the ... Read More DealerRater - Apr 1, 2026
I needed a new car since I was involved in an accident that totaled my car. I went to Subaru of Georgetown, Jade was beyond friendly and professional. I felt so valued as a customer. Manager Dean was so amiable. Whole process was easy and stress free I highly recommend this dealership for all you car needs.
Service was performed quickly. Damian kept me abreast of what stage my car was in and procured an Uber ride for me. Victor the Uber driver was outstanding too!
Great customer service. Took really good care of my family. I recommend Subaru of Georgetown 100%.
Great customer service by George Pelonis. Very happy with the service center at ths dealership.
We were looking to buy a car from this dealership and we were told that we had to purchase a battery replacement for 599 and then a three year paint protect it for a thousand dollars or we could not buy the car, which is against texas law. Edger insisted there was no way around it. Newsflash...texas finance code 348.014 dealers may NOT require purchase of add ons. Under the texas deceptic trade practice...It is deceptive practice, false and misleading. They cannot say and I quote off the above code... "you must buy this battery package, or you're ... Read More DealerRater - Feb 27, 2026
My wife and I purchased the Suburu Hybrid Forrester sport. The staff was absolutely amazing. The hospitality was even more incredible and when my vehicle has to be serviced, the staff and I have great conversation every time I’ll never go anywhere else and never get a Suburu from anyone else. 10 out of 10.
Recently worked with George Pelonis for my 2013 Subaru Outback's 120K service. Very professional service experience with George and the service department. Have been working with Subaru of Georgetown's service department since 2013, and have never been disappointed. Best Subaru dealership!
I went for an oil change and tire rotation plus a multipoint inspection yesterday for my 2025 Forester, and I couldn't be more pleased with Damian Alarcon and the entire service team! The waiting area is spacious and comfortable, and the coffee bar an added icing on the cake. I plan to be a lifetime customer of Subaru of Georgetown!
Damian and the whole service drive team took excellent care of my Impreza RS. I was in and out for a routine maintenance interval with zero complications. Thanks Damian.
Coming to Subaru of Georgetown is always a positive experience. Joseph Martinez carefully explained everything that my car would require for this visit. He carefully explained all the details of the necessary repairs and the length of time to take care of the repairs. It was also very helpful for the technician working on my car to write down any additional repairs found necessary during this visit.
We had an excellent experience with Mark Munger and all the SoG staff involved in our purchase of a 2025 Forester. Our trade-in was quickly and very fairly evaluated. Mike did a great job handling our financing and explaining available add-ons. I highly recommend Subaru of Georgetown.
From planning, ordering, paying for to servicing my Subaru Forester I’ve been so impressed by the professionalism, attention to detail and energetic willingness to attend to my smallest desire for my vehicle. I highly recommend Georgetown Subaru and its fine employees!
They were very courteous and helpful. Service was completed in a timely manner. I will be their customer forever.
Excellent service and customer relationship. We recently moved from Dallas where we had purchased several cars from the Sewell dealership. We didn't think we would find anything similar in the Georgetown area. We are pleased to have found that at Subaru of Georgetown. We have even bought a second Crosstrek from them.
I 100% recommend Santiago V! He did a great job, had excellent communication, and is a truly professional salesman who actually listens to the customer. He also speaks Spanish, which was a huge plus to speed up the process. Thanks also to Dean R, who explained the whole process in detail with tons of patience. It was a really nice experience overall—these two guys rock!
We purchased a new Forester from this dealership last year. Yesterday we brought it in for the 12,000 mile service and were very happy with the care and attention we received. The mechanic created a video for us explaining how to use a feature we weren’t using correctly, which was very helpful. Overall, our visit to the service department was an extremely positive one.
Takes the stress and worry out of car maintenance from check in to check out.
My last 2 sport utilities were a Subaru. I return to the Georgetown service department always because of the great customer service. I was there today 1/2/26 for an oil change and tire rotation. Mike brought it to my attention that I needed transmission fluid service. Everything was done in a timely manner and also got a car wash. A nice perk is the coffee bar and snacks.
Thank you Georgetown Subaru for always providing exceptional customer service! Thanks Damian and team for a pleasant service visit today!
The staff was super friendly and knowledgeable. Damon and his team knew our needs and available inventory to find the perfect fit for us. Mike was friendly and thorough. Irfan took time to ensure everything was exactly as we needed. Overall, a great experience!
OK, I'll start with the slight negative, finding a spot just to park my car so I could even park it so I could go into the dealership, took some doing, but later found out that they are aware of that issue and they have plans to build a parking garage and even redesign their dealership to give them more space. Once I was able to take care of parking, I went to the front desk and the two women there were very kind and got me a salesperson, Leo.I just wanted to test drive a certain vehicle. ... Read More DealerRater - Dec 27, 2025
Great service and my advisor Micheal was amazing and service didn’t long for an oil change for a 12,000m maintenance
Thank you, Adam and Christian for advice and most excellent customer service and repairs. I appreciate your attention to detail and kindness. Trust earned. Marianne
Subaru Georgetown refused to honor their deal of $500 for my car. They lost the paper work, I keep leaving voicemails and they refuse to take my calls. Worst service ever.
We purchased this 2020 crosstrek in 2022 from Georgetown Subaru. A few weeks ago the paint on the roof began chipping, then suddenly delaminated and completely rusted. I went in to see if they could do anything for us, and I’ve never been so mistreated. The salesman looked at me like I was an annoyance when I walked in, proceeded with an insulting line of questioning trying to pin the fault on me and interrupting me at every turn, then finally told me they “don’t handle body complaints here, call corporate.” Knowing I wouldn’t get any help from this ... Read More DealerRater - Dec 13, 2025
Excellent customer service provided by Bobby. He took the time to explain the work that was completed on my vehicle. Love the walk through video! Although I live an hour away and there is Subaru dealership in town, the great service at Subaru Georgetown is why I come here.
George Pelonis & the whole service crew are the best!! They did a thorough job, test drove my vehicle before & after service to assure total road safety, applied all warranty & discounts that applied, were quick & informative. I enjoyed the complimentary specialty coffees/teas made by their personal barista. They make you feel comfortable & valued at this dealership, which surpasses a great deal of their competitors or other Subaru dealerships. I look forward to continuing my service needs at this dealership primarily. God bless you all!
Excellent service. In and out quickly. Love the videos of the walk thru. Thanks to Mike Vowels and the service team for a great experience!
Excellent as always. Our 2017 Subaru Outback has not seen any other location for service except for Subaru of Georgetown. Damian truly makes our experience extraordinary going the extra mile to completely explain what is needed and the options we have for getting that needed service. Thanks to all of the Subaru service team at Subaru of Georgetown
This is the first time I went to your dealer and I love the way your service , take care customer very good even I contacted online sine 07/15/2025 Santiago Velandia is number one always contacted me and let me know about the good deal offer for customer and what kind of car I looking for until 11/2025 I went to your dealer with my sisters without appointment , your team Alberto Campos and Santiago Velandia take good care of us , let us know all about the options of the cars and what car we need so me and my sisters decided to buy 2 ... Read More DealerRater - Dec 3, 2025
We had our first free oil change. We had an appointment and they had us in and out in 45 minutes. We were provided with a video by the technician as he checked everything under the car. It was a very cold morning, and we enjoyed complimentary hot chocolate and cookies from the coffee bar. Erfan, our sales rep, came by and visited with us. DeeAnna, our Service Rep, brought the keys to yus and went over the paperwork of what was done, and let us know when the next oil change and checkup should be before walking us to the ... Read More DealerRater - Dec 2, 2025
There is one major reason why we continue to buy Subarus. It’s not the incredible safety rating or the awesome interior of our Ascent Touring. It’s not the AWD capability that adds peace of mind.
The reason I return is the amazing service we receive from this service department. George has worked with me a couple times now and he is the reason I recommend Subarus (and G/town Subaru) to friends. Professional, straightforward and honest service that is timely and priced well. Anything that can be covered under warranty is, and it’s done without haggling or ... Read More DealerRater - Nov 28, 2025
Very friendly staff, made the process very fast and stressful, sale person was very kind and help accommodate the request we had
I want to compliment the excellent, truly excellent service that I received today from Lauren Chapman of Georgetown Subaru. She is very knowledgeable, listening well and is very efficient. Because of her, I can highly recommend Subaru of Georgetown. My sister-in-law, niece and I have recently purchased vehicles from Subaru of Georgetown and are totally satisfied with our experiences there. Lauren was the salesperson for us and we followed her over when she transferred to the service department. She is an asset to Subaru of Georgetown and we all have complete confidence in her. Lauren provides personalized service and threats ... Read More DealerRater - Nov 20, 2025
I've always enjoyed quality, courteous service at Subaru of Georgetown. Their staff is friendly and informative, and the service videos are a great addition to the verbal service breakdowns. They also have a free coffee bar which is a godsend for early appointments and/or emergencies that leave you frazzled. Recently towed my car in for service and had a great experience, my issue was found and corrected same day without an appointment.
Had a problem with heating in my Forester. Lauren in Service Dept confirmed this issue was related to a recall known issue with specific part. This made the repair a warranty issue. Also the video inspection revealed a serious issue with torn rubber bushings. Due to the type warranty I was offered on purchase of my vehicle the repair was done for the $100 deductible. The service department pointed out the fuel system needed attention so was pleased that once the needs were diagnosed the repairs were done quickly. Glad to recommend this dealership.
10/10! I was happy to see the prices for service online AND honored in store. the uber to/from service center was pleasant surprise and much appreciated. the work was swift and thorough. the video walkthrough of inspection was excellent. - dealerships are expensive, atleast this one your experience is commensurate to the price
Joseph Martinez is my Service Advisor. We purchased our CrossTrak & our Legacy at Austin Subaru. However, since the Hardman Family purchased the Georgetown Subaru we began using this location for our service since we live in Pflugerville and Joseph transferred to Georgetown. We have always received exceptional service and follow up on our services from our locally owned Subaru dealerships in Austin and Georgetown! The Georgetown locations makes it much more convenient. 5 + Stars 🌟 🌟🌟🌟🌟✨✨✨✨✨ for the most recent service on my Legacy! Oh by the way WE LOVE ❤️ THE NEW BARISTA BAR!!!! Everyone there knows us and have a friendly ... Read More DealerRater - Oct 31, 2025
Would like to thank Eddie Cardona for his exceptional sales and knowledge. And the financial part was also a good experience. We will be recommending Georgetown Subaru
it is always a pleasure to work with Adam Crabb. He is knowledgeable about my vehicle and related service, keeps me updated on the progress, provides an excellent explanation of the problems found, and provides me with good recommendations.
I want to recommend George Pelonis. He is so courteous, friendly, and very competent. I came in for regular maintenance and to obtain an emission test. He helped me with the paperwork, and then called an Uber ride for me. He stayed with me until the ride arrived, and escorted me out to the car. He arranged for a return Uber ride, and when I returned, explained everything that had been completed on my car. He then drove my car to the front of the dealership when I was ready to leave. I am a 86 year old widow, and he ... Read More DealerRater - Oct 20, 2025
In for routine maintenance, but nothing routine about Jason, Bobby & Jade. Very gracious to my wife & I and went out of their way to accommodate us. Worth the 60 mile trip & I learned allot about their Hybrid offerings.
Three cheers for Stacy, Jade and Chris C.! My very impatient husband was impressed with their no-nonsense, get-it-done approach. The best car buying experience we've ever had.
I was in for regular maintenance. Bobby was great. He kept me updated on the progress. He also let me know I was eligible for "free" items before my warranty expired. They also washed my car before returning it to me. Thank you for the great service!
In at 0700, out by 0900. Tire Pressure Monitoring System (TPMS) sensors needed replacing. Nice coffee shop (free), and waiting area. As far as dealerships go, it is reasonable in its rates, though an old guy like me still thinks it's high.
What a great experience! Jason made the process of purchasing my new Subaru stress free. Exceptional service from start to finish.
I had a pleasure of working withGeorge Pelonis. He was courteous, professional, and explained everything to me so that I could understand. The videos are so helpful and determining what I was able to accomplish and I would highly recommend Subaru of Georgetown to anyone.
Professional and courteous, very impressed with the video, knowledgeable, explained all that was done, coordinated an uber for my return to the dealership.
This was my second Forester—having had the first for 11 years, and I knew the model and basic trim prior to arrival. In the 11 year interval there has been considerable improvement in the Foresters and Jade and Jason were very helpful in pointing out the changes.
Everyone at this place is very professional. You’re treated and respected from the moment you arrived until the service is completed. Your Service Advisor is well informed and will keep you posted throughout the time you are waiting. Great place.
Mark was great to work with! He did a great job of explaining all the features and pairing our phones to the car!
Subaru of Georgetown is fantastic. Lauren in service has been amazing, caring, and understanding to concerns over the last 6 months of dealing with troublesome cars that were not fault of this dealership as purchased elsewhere. She’s been a godsend and we will definitely use Subaru of Georgetown for the rest of our days. Also a huge thanks to Chris and Billy, two mastertechs for working on my STi. You guys are awesome. Huge thanks to Bree as well for also being amazing as well as George for being there to support the rest of the team. They all work ... Read More DealerRater - Sep 26, 2025
Outstanding attention to the customer and their needs, exceptional quality and service! The best car buying experience we've ever had!
The service was great and efficient. They were very friendly and answered any questions I had.
Calm, supportive, professional in knowledge of Subaru auto’s. I love this dealership (Georgetown, TX)
this is my second purchase from them, my sister has purchased from them as well. straight forward, simple process; I talked w Eddie for 3-5 days in advance, he sent videos of the vehicles I was interested in. I made my choice and we had everything worked out before I left the house to drive to the dealership. The vehicle I was interested in was parked out front and ready for me. Both occasions I was complete and headed home in under 4 hrs.... easy peasy. I would recommend you talk w Eddy ... knowledgeable and very cordial.
My service advisor is Lauren Chapman, she explains everything needed to get my car fixed and up and running. She’s friendly and helpful. And also thanks to Ms. Brianna for all the help. A+++ service.
Everyone was professional, kind, and had a smile on their face. It had a small town feel with a great coffee bar. Edgar was a great sale representative. He knew the Subaru line and features. Working with finance was a breeze. I highly recommend Subaru of Georgetown.
I brought my Crosstrek in for the first service appointment. Everyone was very helpful and personable! Bobby and team were all great communicators. I had a great experience.. Thank you Georgetown Subaru for making a difference!
Horrible customer service ! Poor communication or lack there of i should say. I highly recommend you go elsewhere if your looking to buy a vehicle of any kind.
The entire staff at Subaru of Georgetown are incredible. Very professional and kind. Joseph my service advisor does an outstanding job. He listens to my issue then gets it taken care of very quickly. Will always take my Outback to Subaru of Georgetown.
Irecently purchased a preowned vehicle (BRZ) at Subaru of Georgetown. The sales rep who assisted me was a gentleman by the name of Irfan. He was awesome. The negotiations and purchase was all done via phone, text, and email as I reside in Dallas. The pictures shared of the vehicle were clear and detailed. The communication with Irfan was precise (no hidden fees, etc.). He was available within moments anytime I needed anything. 10/10 stars working with Irfan and the Sub of Gtown dealership.
Working with Mark was great! Got us in a great vehicle and was very knowledgeable!
My salesman, Joey Lafave did an excellent job finding me the exact car I wanted. Thank you Joey. Shirley Burford
Once again Subaru of Georgetown saves the day. I feel that it is very important to find a place I trust. A place that listens to me and always makes sure that when I leave with my vehicle I am safe. Thank you to my advisor George Pelonis. He is thorough, communicative and caring.
Great Dealership and Great Staff. Ethan Salinas is amazing I would recommend him for all your needs at Georgetown Subaru. Thank you 🙂
The dealership was very attentive and timely with our appointment. The customer service was fantastic.
Great experience buying my car, Ethan was great to work with. Chris is finance was quick and made that end of the buying experience quick and simple. Got a good deal and I am reaaly pleased.
At age 78, I've never had such great experiences, both sales and service, than with these folks. Everyone I've dealt with has been very polite, straightforward, and as helpful as possible. I especially want to call out Lauren who was instrumental in both our sales and service needs. A customer for life!
I took my Forester in to have the state emissions test done. Great service which also included a complimentary multi point inspection and video walk-around. The inspection and video were very clear and helpful in letting me know the status of my Forester. Thanks to my service advisor, DeeAnna Romero for her professionalism and attention to detail in taking care of me and my car.